Data Deletion Instructions

ConvoCrew is a WhatsApp business automation platform. Depending on who you are, we may hold:

• WhatsApp messages and contact details (phone number, display name) exchanged with a business customer’s connected WhatsApp number
• Knowledge-base documents a business customer has uploaded to power their AI bot
• Connector credentials — WhatsApp access tokens, payment gateway keys, and similar third-party credentials, stored encrypted at rest
• Business customer account information — name, email address, company name, billing records

This page explains how to get that data deleted. See our Privacy Policy for the full detail on what we collect and why.

There are two different people who might want their data deleted, and they are not treated the same way:

• Business customers — companies and individuals who signed up for a ConvoCrew account.
• End users— people who sent a WhatsApp message to one of our business customers’ numbers. An end user has no ConvoCrew login and no account with us.

We don’t yet have a self-serve “delete my account” button in the dashboard. To delete your account and all associated data, email info+convocrew@anarchylabs.in from the address on your account and ask us to close it. We will acknowledge your request within 2 business days and complete deletion within 30 days, consistent with the retention terms in our Terms of Service.

ConvoCrew does not operate the WhatsApp number you messaged — the business you were talking to does, and they are the data controller for that conversation under our Privacy Policy. We are honest that you cannot log in anywhere to delete this yourself, because you never had an account with us. You have two options:

• Contact the business you messaged directly and ask them to delete your conversation — they can do this from their ConvoCrew dashboard.
• Email us directly at info+convocrew@anarchylabs.in with the WhatsApp number you messaged from and the name of the business, and we will delete the matching contact and message records on the business’s behalf.

Either way, we acknowledge requests within 2 business days and complete deletion within 30 days.

Deleting an account or a conversation removes the message content, contact details, and knowledge-base documents tied to it from our production database within 30 days. A small amount of data survives longer because we’re legally required to keep it, exactly as described in our Privacy Policy:

• Billing records — retained 7 years, as required by applicable tax law
• Audit logs — retained 2 years for security and abuse investigation

If you deauthorize ConvoCrew from your Facebook or WhatsApp account settings, Meta may notify us automatically. Meta identifies you to us only by a Facebook user ID, which is not something ConvoCrew stores anywhere — our systems key on WhatsApp phone numbers and business account IDs instead. We cannot automatically match a Facebook user ID to a specific conversation, so we log every such request for an operator to review and action by hand rather than silently doing nothing. If Meta directs you to a status page after making a request this way, you can check it at /data-deletion/status. For a guaranteed response, email us directly using the routes in sections 3 and 4 above.

See our Privacy Policy, Terms of Service, and Contact Us page.