Yes — ConvoCrew connects to the WhatsApp Business Platform (Cloud API), which requires a Meta Business account. Setting up your bot inside ConvoCrew takes about 20 minutes. Meta's business verification for your WhatsApp number is a separate step and typically takes a few business days (occasionally longer if your documents need a closer look) — we walk you through the application either way.

A traditional chatbot follows a fixed decision tree. ConvoCrew uses a large language model trained on your specific knowledge base, so it can answer nuanced questions in natural language, not just predefined flows.

Absolutely. Upload PDFs, Word documents, text files, or CSVs. ConvoCrew indexes your content and uses it to answer customer questions accurately.

Before your bot ever talks to a real customer, you test it yourself in the setup wizard against your own knowledge base. Once live, it only answers from documents you've uploaded — if something isn't covered, it says it doesn't know and hands off to your team rather than guessing. Every AI conversation is also visible in your inbox in real time, so nothing is happening where you can't see it.

Yes. The moment anyone on your team replies inside a conversation, the AI steps aside automatically — that's built-in handoff detection, not a setting you have to remember to flip. You can also pause the AI for a specific contact, or your whole inbox, from account settings at any time.

Meta restricts numbers for messaging people without consent, sending template messages outside the 24-hour customer-service window without an approved template, or pushing message volume past what your number's quality rating allows — not for replying promptly to customers who message you first. ConvoCrew's AI only sends free-form replies inside that 24-hour window your customer opens; anything outside it requires a pre-approved template, the same rule that applies to every WhatsApp Business tool. Your number's quality rating is visible in your ConvoCrew dashboard so you can see it before it becomes a problem.

We'll reach out before you hit your cap so you can move to the next tier if you need to — your AI agent doesn't get cut off mid-plan. See the pricing section below for how we define an "AI conversation" and what counts toward it.

Yes. All data is stored per-tenant and is never shared across accounts. We do not use your customer conversations to train any shared models.

Yes. There are no lock-in contracts. You can cancel your subscription at any time from your account settings, and you won't be charged for the next billing cycle.