Refund & Cancellation Policy

ConvoCrew is a subscription software-as-a-service (“SaaS”) product. There are no physical goods, and there is no shipping or delivery involved. This policy explains how subscription billing, cancellation, and refunds work.

Paid plans are billed in advance on a recurring monthly or annual cycle, depending on the plan you choose. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You can view your current plan, billing cycle, and next renewal date from your account settings.

You can cancel your subscription at any time from your account settings, or by emailing info+convocrew@anarchylabs.in. Cancellation takes effect at the end of your current billing period — you keep access to paid features until then, and you will not be charged again after that period ends. We do not prorate or refund the unused portion of a billing period simply because you chose to cancel partway through it.

When your subscription ends (by cancellation or non-payment), your account moves to a read-only or inactive state. Consistent with our Privacy Policy and Terms of Service, we retain your account and message data for a limited window after cancellation so you can reactivate or export it, and then permanently delete it within 30 days of account closure. You can request an export of your data at any point before deletion by emailing info+convocrew@anarchylabs.in.

If you believe you were charged in error, or you are unsatisfied with the Service shortly after a charge, you may request a refund within 14 days of the charge date by emailing info+convocrew@anarchylabs.in with your account email and the reason for your request. We review refund requests on a case-by-case basis and aim to respond within 5 business days.

Note: the 14-day window above is a placeholder default and has not yet been confirmed as final company policy — the business owner should review and confirm it before this page is treated as authoritative.

Approved refunds are returned to the original payment method used for the charge (for example, the same card or UPI account processed through our payment provider). We do not issue refunds by cash, bank transfer to a different account, or store credit. Depending on your bank or payment provider, refunds typically take 5–10 business days to appear after approval.

• Renewal charges after the 14-day refund window described above
• Accounts terminated for violating our Terms of Service or Meta’s WhatsApp policies
• Partial-month usage when you cancel partway through a billing period
• Custom, discounted, or promotional plans where the offer terms state charges are non-refundable

If a renewal payment fails, we will attempt to retry the charge and notify you by email. Your account may be suspended if payment is not resolved. If you initiate a chargeback with your bank instead of contacting us first, your account may be suspended while the dispute is investigated.

We may update this policy from time to time. Material changes will be communicated the same way as changes to our Terms of Service. The “Last updated” date above reflects the most recent revision.

For cancellation or refund requests, email info+convocrew@anarchylabs.in or visit our Contact Us page.