Products
Everything you need to run WhatsApp support
One workspace for the inbox, the CRM, the knowledge base, and the AI that ties them together.
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Maple & Bloom
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One inbox, AI-assisted replies
Every WhatsApp conversation lands in a single inbox. The AI drafts replies from your knowledge base around the clock, and your team takes over with one click whenever a chat needs a human touch.
Kanban CRM
Track every contact from first message to close. Drag cards across stages as conversations move.
Knowledge base
Upload PDFs, docs, or FAQs. ConvoCrew indexes up to 12k tokens so the AI always answers with context.
Connectors
Connect your other tools so the AI can look up orders, check stock, and take real actions in chat.
Analytics
See message volume, response times, and token spend for your workspace at a glance.
Built in
The details that make replies feel human
AI chatbot
AI that knows your business and replies in your voice.
- Trained on your uploaded docs and FAQs
- Understands context across a full conversation
- Escalates when it isn't sure
Voice note transcription
Customers can send voice messages, not just text.
- Voice notes transcribed automatically
- AI understands and replies in text
- No extra setup required
Smart handoff detection
The AI steps aside the moment your team steps in.
- Pauses automatically when staff replies
- No double replies or crossed wires
- One click to hand a chat back to the AI
Usage transparency
Know exactly what you're spending and where.
- Live token spend and message volume
- Cost per conversation, no surprises
- Full history from your dashboard
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